Privacy Policy Magabet

1 Introduction

Magabet ("we", "the platform", "us") is committed to protecting the privacy of every user who accesses and uses our services at magabet.pro. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information.

We understand that your trust is the foundation of the relationship we build together. Every data-related decision is made with your interests and safety as a user at the forefront. We do not take this responsibility lightly.

This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international online betting industry standards. If there are significant changes to how we handle your data, you will be notified via email or an in-platform notice before the changes take effect.

2 Data We Collect

We only collect information necessary to provide our services, ensure platform security, and meet legal obligations. The categories of data collected are as follows:

Registration and Identity Data

During the registration and KYC verification process, we collect:

• Full name as stated in your official identification document.
• Date of birth for age verification.
• Email address and mobile phone number.
• A copy of your MyKad, passport, or other valid identity document.
• Proof of current residential address (bank statement, utility bill).

Financial Data

To process deposits and withdrawals, we collect:

• Bank name and registered bank account number.
• Transaction history for deposits and withdrawals on the platform.
• Payment information used for transactions.

Platform Usage Data

• Betting history, games played, and wagering results.
• IP address, device type, operating system, and browser version.
• Login and logout timestamps.
• Pages visited and actions taken within the platform.

3 How We Use Your Data

Collected data is used solely for legitimate purposes related to the operation of the magabet platform. Specifically, we use your data to:

• Operating platform services – processing registration, login, deposits, withdrawals, and betting activity.
• Identity verification (KYC) – ensuring all users meet the required age and identity eligibility criteria.
• Fraud prevention and anti-money laundering (AML) – monitoring suspicious activity and reporting to authorities where required by law.
• Customer support – assisting in resolving enquiries, complaints, and disputes.
• Platform improvements – analysing usage patterns to improve the user experience.
• Service communications – sending transaction notifications, security updates, and important information.
• Marketing (with consent) – notifying users who have given consent about promotional offers and bonuses.

4 Data Sharing and Disclosure

Magabet does not sell or rent your personal data to any third party. However, there are limited situations where we need to share information:

Trusted Service Providers

We work with third-party service providers who help operate the platform, including payment processors, game software providers, and cloud services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by Magabet.

Legal Obligations

We may need to disclose information if required by law, court order, or direction from a competent authority. In such situations, we will notify you where legally permitted to do so.

Platform Protection

Certain information may be shared with industry partners to detect and prevent cross-platform fraud, protect the safety of other users, and maintain game integrity.

5 Data Security

Your data security is Magabet's top priority. We implement multiple layers of technical and operational protection to keep your information safe at all times:

• Data encryption in transit: All communications between your device and our servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest: Sensitive information such as passwords and financial data is stored in encrypted form using the latest hashing algorithms.
• Layered access controls: A role-based access control (RBAC) system ensures that only authorised personnel can access user data.
• 24/7 Monitoring: An intrusion detection system (IDS) and continuous monitoring protect against cyber threats.
• Periodic penetration testing: Independent security audits are conducted periodically to identify and address vulnerabilities.
• Two-factor authentication (2FA): An additional layer of protection for every login and withdrawal.

While we take these measures, no online system can guarantee absolute security. We encourage you to also practise good security habits, such as using a strong password and not sharing your login credentials.

6 Cookies and Tracking Technologies

Magabet uses cookies and similar technologies to ensure the platform runs smoothly and delivers the best experience for you.

Types of Cookies Used

• Essential Cookies: Required for the platform to function, such as login verification and session security. Cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform so we can improve it. Data is collected anonymously.
• Functional Cookies: Saving your preferences such as language and display settings for your convenience.

Managing Cookies

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform. More information on managing cookies is available in the official documentation of your browser.

7 Your Rights

As a magabet user, you have the following rights regarding your personal data. All requests will be processed within 14 business days:

To submit any request relating to your rights, contact our privacy team through customer support. We may require identity verification before processing your request for security purposes.

8 Data Retention Period

We retain your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for as long as your account is active or as needed to provide our services.
• Financial transaction data: Retained for a minimum of 7 years as required by Malaysian financial law.
• KYC Data: Retained for 5 years after account closure in line with anti-money laundering requirements.
• Support communication logs: Retained for 3 years for dispute resolution purposes.
• Marketing data: Deleted within 30 days after you withdraw your consent.

Once the retention period has ended, data will be securely deleted or anonymised so that it can no longer be personally associated with you.

9 Child Protection

The magabet platform is strictly for individuals aged 18 and above. We do not knowingly collect data from individuals below that age.

If we find that we have inadvertently collected information from a minor, we will take immediate action to delete that information and close the account in question. If you believe we may hold information belonging to a minor, please contact our support team immediately.

10 Links to Third-Party Sites

The magabet platform may contain links to third-party websites or services in certain contexts, such as game providers or payment partners. Please be aware that:

• This Privacy Policy applies exclusively to the magabet platform.
• We are not responsible for the privacy practices of third-party websites.
• We encourage you to read the privacy policy of every website you visit.
• Links to third-party sites do not imply that we endorse their content or practices.

11 Amendments to the Privacy Policy

Magabet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all registered users via email.
• Displaying an in-platform notice for at least 14 days before the changes take effect.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account before the changes take effect.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist.

You can reach us via:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Support Email: [email protected]
• FAQ Page: Check frequently asked questions for an immediate answer.

Privacy-related requests will be processed within 14 business days. For complex requests or those requiring further review, we will inform you of a more precise timeframe.